Clear terms, agreed in writing.

1. Agreement

These terms apply to the design, development and commercialisation services provided by Deeco Flow MicroApps. By sending an enquiry, accepting a proposal or paying an invoice, you agree to them.

Where a written proposal or licence agreement conflicts with these terms, the signed document takes precedence for that project.

2. Our services

We design, build, customise and support bespoke micro-applications, together with the product design, automation and launch work needed to make them useful and commercially viable. The exact scope of each engagement is set out in its proposal.

3. Proposals and quotes

Every project is quoted individually. A written proposal states the deliverables, timeline, assumptions and price, and is valid for 30 days unless it says otherwise. Work begins once the proposal is accepted and any deposit stated in it has cleared.

4. Fees and payment

Fees are payable as set out in the proposal, usually a deposit to start and staged payments against delivery milestones. Invoices are due within seven days unless stated otherwise.

We may pause work on an overdue account, and may charge interest on late payment where the law allows. Fees are exclusive of any applicable taxes, which are added where required.

5. Timelines and your responsibilities

Timelines are estimates based on the assumptions in the proposal. They depend on receiving content, feedback and approvals promptly.

• Provide accurate information, content and access needed for the build
• Consolidate feedback through the named point of contact
• Respond to review requests within the agreed review window
• Ensure you have the rights to any material, imagery or data you supply

6. Revisions and scope changes

Each stage includes the revision rounds stated in the proposal. Additional work, new features or changes of direction after a stage is approved are quoted separately and may move the timeline. We will always confirm any extra cost in writing before starting it.

7. Intellectual property

On final payment, you own the custom deliverables created for your project — the interface designs, content and application code written specifically for you.

We retain ownership of our pre-existing tools, templates, frameworks and reusable components, and grant you a perpetual licence to use them as part of the delivered product. Unless you ask otherwise, we may show the finished work in our portfolio.

8. Licensing and subscriptions

Where a product is licensed rather than sold, the licence is granted for the period and user numbers stated in the licence agreement. Licensing, hosting and maintenance fees are billed monthly, quarterly or annually in advance.

Licensed products are not resold, sublicensed or redistributed without written agreement. Either party may end a subscription as set out in its agreement; access continues to the end of the paid period.

9. Third-party services

Products may rely on third-party services such as hosting, payment processing, email delivery or AI providers. Those services are governed by their own terms, and we are not responsible for outages, price changes or discontinuation outside our control. Where practical we will offer an alternative.

10. Support and maintenance

Every build includes 30 days of post-launch support for defects in the delivered scope, at no extra cost. After that period, ongoing maintenance and enhancements are provided under a maintenance arrangement agreed in writing.

Support does not include changes of scope, training beyond the handover session, or problems caused by third-party changes or edits made by others.

11. Confidentiality

We treat your business information, customer data and credentials as confidential, and use them only to deliver the project. We expect the same treatment of our proposals, methods and pricing.

12. Warranties and liability

We provide our services with reasonable skill and care, consistent with recognised professional standards. Beyond that, no other warranty is given, and we do not guarantee any specific commercial result, ranking or revenue outcome.

To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, data or business opportunity. Our total liability for any project is limited to the fees paid for that project. Nothing here excludes liability that cannot lawfully be excluded.

13. Termination

Either party may end an engagement with 14 days' written notice. On termination, you pay for work completed and any non-cancellable commitments made on your behalf, and we hand over the deliverables completed to that point.

We may end an engagement immediately if asked to do something unlawful, or if our terms of use are repeatedly breached.

14. Acceptable use

You agree not to use a product we build for unlawful purposes, to distribute malicious code, or to process data you have no right to hold. You are responsible for the content and data placed in your product, and for keeping your own access credentials secure.

15. Governing law

These terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of its courts. Before any formal step, both parties agree to attempt to resolve the matter directly and in good faith.

16. Contact

Questions about these terms, or about a project in progress, can be raised by calling 07474 182288 or sending a message through the contact page.